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Terms and Conditions

Asmo Solutions Terms and Conditions

General

This page contains the terms and conditions (the “Terms and Conditions”) on which Asmo Solutions Oy (“Asmo Solutions”) supply any of the products (“Product”) listed on Asmo Solutions websites www.asmosolutions.com or www.asmocharger.com  (collectively the “Website”) to you. Please read these Terms and Conditions carefully before using the Website or ordering any Products from Asmo Solutions. You should understand that by using the Website or ordering Products on the Website, you agree to be bound by these Terms and Conditions.

Orders

You may order Products online on the Website. All orders are subject to the Products being available.

Orders may be paid by a credit or debit card (Visa, Visa Electron, MasterCard and American Express) or via PayPal. Payment method other than the ones specified above will not be accepted.

The prices on the Websites are quoted in EUR inclusive of VAT.

Once the transaction is confirmed and a legally valid contract is concluded, an order confirmation email will be sent to the address indicated by you with acknowledgement of receipt, with a description of the order and how to withdraw from the contract. Similarly, an email will be sent to you confirming that the Product has been dispatched.

Delivery

We will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 3 – 8 working days from the time of placing the order.

Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. Should the Product not be available within thirty (30) days from the order, Asmo Solutions will notify you via email and you may cancel the order if you wish.

Right of withdrawal

You may withdraw from the contract within 14 calendar days upon receiving the Product without any need to give reasons. To exercise the right to withdraw, you must notify us of your decision to withdraw through an unequivocal declaration or by using this standard return form. Final acceptance of the return is conditional upon receipt of the Product in “like new” condition and returned in its original packaging.

In case of withdrawal, we will refund you the purchase price without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the contract and provided us with necessary information to make the refund. We may withhold the refund until the Product has been received, or until you have presented evidence of their return, whichever condition occurs first.

You must return Product directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract.

Please note that you are responsible for the return costs. For returns from Finland, we suggest using Matkahuolto paketti. Prices may be found on its website: https://matkahuolto.fi/fi/pakettipalvelut/hinnat/#.V9FuOK2hpUo.

For international returns, we suggest using UPS. Prices may be found on its website: https://wwwapps.ups.com/ctc/request

Processing of personal data

We process your personal data in accordance with applicable legislation and our Privacy Policy.

Complaints and returns

We value you as a customer and want to do everything possible to make sure you are able to charge your devices quickly and safely.

If you notice that the Product that you have received is defective, you should contact us as soon as possible after becoming aware of the defect by using the contact details stated below. We will ask you to return the defective product as soon as possible in order for use to process the claim. If your claim is substantiated, we will refund you the purchase price or deliver corresponding product free of charge.

In addition to our legal obligation related to product defects, we provide a limited lifetime warranty as defined below.

Limited Lifetime Warranty

The Asmo Solutions Product has a limited lifetime warranty which covers normal use by the initial purchaser or user of the Asmo Solutions Product. Asmo Solutions hereby warrants only to the registered initial purchaser or user that the Asmo Solutions Product will be free of any defect in materials and workmanship for the life of the Product. This warranty does not apply to any initial user or purchaser who allows this Product to be used by multiple persons. This warranty is the sole and exclusive warranty for the Asmo Solutions Product and is in lieu of all other warranties (express or implied), including any warranty of merchantability or fitness for a particular purpose. The sole and exclusive remedies available to the initial user or purchaser for any defects in materials or workmanship shall be the obligation of Asmo Solutions, at its sole option, to either repair or replace the non-functioning or defective Asmo Solutions Product provided it is returned to Asmo Solutions in secure packaging together with a payment for 9 Euros to our repair center. If purchased outside of Europe, contact the local Asmo Solutions Authorized Dealer for details. Asmo Solutions reserves the right to replace any Product with one of equal or greater value. Asmo Solutions shall not be liable for any loss, injury or damages to persons or property resulting from the use of the Product or any failure of or defect in the Product, nor shall Asmo Solutions be liable to the initial user of the Product or to any other person or entity for any general, special, direct, indirect, incidental, consequential, exemplary, punitive, or other damages of any kind or nature whatsoever. The repair or replacement of any non-functioning or defective Product or the refund of the purchase price, at Asmo Solutions’ option, shall constitute Asmo Solutions’ only liability to the initial user or purchaser, whether such liability is based on contract, tort, strict liability or otherwise. Some locations may not allow the exclusion or limitation of damages set forth herein in which case the above language may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights which may vary among location. If usage of the Asmo Solutions Product violates the guidelines of this limited warranty, Asmo Solutions may repair the Product and charge you for the cost of company time and materials.

NOTE: Follow all safety instructions included with the Product.  Asmo Solutions is not responsible for improper use of the Product.

Intellectual Property

All right, title and interest in and to intellectual property regarding the Website and Products will remain (as between the parties) solely with Asmo Solutions. All trademarks, service marks, graphics and logos used in connection with the Website and Products are trademarks or registered trademarks of Asmo Solutions or its licensors. Your use of the Website or Products grants you no right or license to reproduce or otherwise use any Asmo Solutions or third-party trademarks or content except as allowed by applicable legislation.

Liability

The Website is offered “as is” and “as available” with no warranties of any kind, either express or implied.

We are not liable for any loss, injury or damages to persons or property resulting from the use of the Website or Product or any failure of or defect in the Product, nor shall Asmo Solutions be liable to the initial user of the Product or to any other person or entity for any general, special, direct, indirect, incidental, consequential, exemplary, punitive, or other damages of any kind or nature whatsoever. We are not responsible for failure to deliver the Products or to meet any of our other obligations under these Terms and Conditions where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on the Website shall be limited to the total price of your order.

Changes

We reserve the right to change these Terms and Conditions by informing you of such changes on our Website or via email. The changes shall apply to any subsequent orders received. We recommend that you read the Terms and Conditions on regular basis to keep track of changes.

Applicable law and settlement of disputes

These Terms and Conditions are governed by the laws of Finland, excluding its choice of law provisions. All disputes arising out of or in connection with these Terms and Conditions shall be settled through negotiations.

The Consumer Advisory Services (www.kuluttajaneuvonta.fi) can provide advice and information on the consumer’s legal position. If a dispute cannot be settled with the help of a consumer rights advisor, the matter can be taken to the Consumer Disputes Board (www.kuluttajariita.fi) or district court with competent jurisdiction. You may also use Online Dispute Resolution provided by European Commission to reach out an out-of-court settlement.

Contact information

Asmo Solutions Oy
Pakkahuoneenkatu 5 m 24
90100 Oulu
Finland
Email: support@asmosolutions.com

 

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